There are several ways to write an SLA. Below is a simulated table of contents (TOC) that you can use as a startup template to write your own service level agreements. Volvo Trucks and members of UAW Local 2069 began negotiating a new five-year contract in February, but after failing to reach an agreement, the union voted to strike in April. Union members first returned to work on May 17, although they refused Volvo Truck`s first provisional agreement. The common language of this agreement was rejected by 91% of workers with the right to vote and 83% voted against the wage language. Ray Curry, UAW secretary-treasurer and director of the heavy truck department, said on the 20th.